We hope you find something special for you or your loved ones here at Fresh Start Furnishings! Should you have any questions that are not answered below, please don't hesitate to contact us.
Payment
Fresh Start Furnishings accepts payments via Pay Pal, credit card, email money transfers and cash credit.
We will ship internationally, some countries have additional customs fees or other related taxes/fees. We charge the buyer actual shipping costs on large items. The purchaser will be responsible for any additional fees relating to the country to be shipped.
Items will be sent once the payment has been received.
If you are having issues with any aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.
Shipping
Due to the different sizes and weights of our items it is best to contact us and we will provide you an actual shipping quote. Through UShip where we are able to provide competitive shipping costs and dictate standard or white glove service.
When requesting a shipping quote please submit the following information.. Country, City and Postal Code or Zip Code and preferred shipping service (standard or white glove). Once we have this information we will seek out a minimum of three quotes to provide you with the best rate.
All pre-made orders will ship within 3-5 business days from the date of received payment.
Local pickup and delivery is available in the Greater Toronto Area.
For customers outside of Canada:
International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you can contact your local customs office for further information. When customs clearance procedures are required, it can sometimes cause delays beyond the original delivery estimates.
All orders are sent via standard shipment, unless noted otherwise. Notify us of your requirements prior to making the purchase, if standard or white glove service is preferred.
Once your item has been delivered to the shipper we no longer have control over any delays or possible complications. Please understand we do everything we can to have your items prepared and delivered to the shipper within 3-5 business days, but we cannot be held responsible for weather delays, mechanical issues etc that the shipper may experience. If you have any issues please inform us and contact the shipper so they will be able to assist you.
Damaged During Shipping:
We insure all of our items. If your item(s) have been damaged, please contact us right away or within 7 days of delivery. Once your item arrives inspect the package prior to opening. If there are any visible signs of damage to the external package please bring it to the driver or depots attention, take pictures of the damaged area as well pictures of the damaged item. This is required for us to submit an insurance claim with the shipping provider. We may request the item be returned to us at our expense. Once we have received the photographs and/or the returned item, you will receive a full refund, including the full purchase price of the item and original shipping costs.
Lost During Shipping
It is safe to say after 45 days of the original ship date an item has been lost during shipping.
Items may be delayed due to customs, weather, holidays and other unforeseen circumstances.
In this situation a shipping investigation will be initiated and once declared lost by the shipper you will receive a refund including the full purchase price of the item and original shipping costs.
Refunds and Exchanges
Some colors may vary depending on your monitor. There may be a slight color difference between what you see online and the color of the actual item. Contact us prior to purchase and will arrange to send you a small swatch of the actual fabric, feel free to ask for more pictures as well. We will not accept a return based on color variations.
All sales are final. We want our customers happy and we will do our best to work with you on any issues you have with a purchase. If a return is agreed upon the purchaser is required to return the item(s) in the condition it arrived in and will be responsible for return shipping costs and insurance. Once we have
received and inspected the returned item, we will issue you a refund for the full purchase price of the item excluding the cost of initial shipping.
Payment
Fresh Start Furnishings accepts payments via Pay Pal, credit card, email money transfers and cash credit.
We will ship internationally, some countries have additional customs fees or other related taxes/fees. We charge the buyer actual shipping costs on large items. The purchaser will be responsible for any additional fees relating to the country to be shipped.
Items will be sent once the payment has been received.
If you are having issues with any aspect of the transaction, please do not hesitate to contact us. We will work with you to accommodate your needs.
Shipping
Due to the different sizes and weights of our items it is best to contact us and we will provide you an actual shipping quote. Through UShip where we are able to provide competitive shipping costs and dictate standard or white glove service.
When requesting a shipping quote please submit the following information.. Country, City and Postal Code or Zip Code and preferred shipping service (standard or white glove). Once we have this information we will seek out a minimum of three quotes to provide you with the best rate.
All pre-made orders will ship within 3-5 business days from the date of received payment.
Local pickup and delivery is available in the Greater Toronto Area.
For customers outside of Canada:
International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of Canada may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you can contact your local customs office for further information. When customs clearance procedures are required, it can sometimes cause delays beyond the original delivery estimates.
All orders are sent via standard shipment, unless noted otherwise. Notify us of your requirements prior to making the purchase, if standard or white glove service is preferred.
Once your item has been delivered to the shipper we no longer have control over any delays or possible complications. Please understand we do everything we can to have your items prepared and delivered to the shipper within 3-5 business days, but we cannot be held responsible for weather delays, mechanical issues etc that the shipper may experience. If you have any issues please inform us and contact the shipper so they will be able to assist you.
Damaged During Shipping:
We insure all of our items. If your item(s) have been damaged, please contact us right away or within 7 days of delivery. Once your item arrives inspect the package prior to opening. If there are any visible signs of damage to the external package please bring it to the driver or depots attention, take pictures of the damaged area as well pictures of the damaged item. This is required for us to submit an insurance claim with the shipping provider. We may request the item be returned to us at our expense. Once we have received the photographs and/or the returned item, you will receive a full refund, including the full purchase price of the item and original shipping costs.
Lost During Shipping
It is safe to say after 45 days of the original ship date an item has been lost during shipping.
Items may be delayed due to customs, weather, holidays and other unforeseen circumstances.
In this situation a shipping investigation will be initiated and once declared lost by the shipper you will receive a refund including the full purchase price of the item and original shipping costs.
Refunds and Exchanges
Some colors may vary depending on your monitor. There may be a slight color difference between what you see online and the color of the actual item. Contact us prior to purchase and will arrange to send you a small swatch of the actual fabric, feel free to ask for more pictures as well. We will not accept a return based on color variations.
All sales are final. We want our customers happy and we will do our best to work with you on any issues you have with a purchase. If a return is agreed upon the purchaser is required to return the item(s) in the condition it arrived in and will be responsible for return shipping costs and insurance. Once we have
received and inspected the returned item, we will issue you a refund for the full purchase price of the item excluding the cost of initial shipping.